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Will be taking this matter to the Federal police as automatic renewal was turned off but they still debited my account for funds I did not authorise and now keep offering different subscriptions instead of returning funds as a body corporate they are thieves who...
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1.0
#1189232
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What happens (more times than once) is you send in a request, and 2 days later they respond with a canned tech troubleshoot. Obviously I have already done those things, including a clean update. so I respond that NO, I have done ALL of that, please try again. Two days...
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3.3
I liked
  • How it scans and protects my computer
I didn't like
  • Customer service
#1186829
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I received an error message that Bitdefender had stopped working. I followed it's instructions to turn it back on THREE times without luck. I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first...
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Anonymous
RKS

I login to bitdefender Central and a chat box opens up. I talk with a customer service ..and he/she talks we through the problem. What is your PROBLEM??!! I have had good cust...

Anonymous
kaylaartist

Exactly. They take 2 days to respond, give scripted tech support, then you need to write back. Fianlly another 2 days later, they ask for info. I get it and send it. I don...

1.5
I didn't like
  • Product
  • Customer service
  • Dishonest practices
#1184017
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I like first to tryout software before buying it so I registered and oficially downloaded 30day trial Bitdefender Total Security 2018. Well it worked fine for about 2 days. Well to say it worked fine, it wanted to delete a lot of files that I trust and have been using...
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h.kitchener
h.kitchener

You should do a search for something like: "bitdefender clean uninstall tool" and get this free, small tool and run it in order to totally clean out the junk files bitdefender...

1.9
I liked
  • Game mode
  • Design
I didn't like
  • Doing things on its own
  • Usability
  • Locked out
#1182064
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Bitdefender - Slows down PC

Since installing Bitdefender plus 2018 my PC is EXTREMELY slow. Google chrome tales 5-10 mins to load. I never had this problem with Mcafee antivirus. It took 30 mins just to submit my problem to their online support, it says its gathering information. I submitted 2 requests but Support never responds.
1.5
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1176851
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I renewed and then I continued to receive notices that my Bitdefender was to expire. And, I was offered the renewal at different prices on different days. When I did renew I looked around on how to install the renewal. There no instructions available anywhere that I...
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1.0
I didn't like
  • Upgrade procedures
#1176791
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I have just now found a lot of people saying that they have been screwed by auto renewal practices. I wondered about it by let it go when through a bit of can't remember what I did fixed the problem. But with about 33 days left on my subsciprtion I got a pop up saying...
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3.1
#1175326
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Bitdefender Total Security 2018, Full & Custom Scans... NOT Scanning Emails or for Rootkits
Bitdefender Total Security 2018, Full & Custom Scans... NOT Scanning Emails or for Rootkits
Had same problem with 2017 version. They gave me an early installation of the Total Security 2018 version, 3 months earlier than my renewal date, which was fair. I had sent them "screen shots" and copies of the scan results to document my complaint. SEE ATTACHED SCREEN...
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h.kitchener
h.kitchener

With some AV software I have had to go into settings and actually choose, as an additional scanning option to scan for rootkits and also enable an email scan. Perhaps you shou...

#1172545
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Auto subscription renewal has caused me grief and frustration. Auto Subscription charged my account $89.95...Ok, sure that would have been fine except for the fact that Bit-defender is selling the same exact package for $36. I called customer service and was told it...
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2.9
#1171669
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Contact Bitdefender

Mailing Address:
Bitdefender
Wst Gate Park, H2 building Str. Preciziei 24
Bucuresti, Bucharest 062203
Romania
Phone:
(954) 928-2780
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Purchased Family Pack 2018 and tried to install. kept getting error messages. Called customer service and was told to uninstall. Did not work. Sent files to them so they could analyze and tell me what was wrong. Havent heard from them. This is after several hours with...
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#1171307
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