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Most helpful review

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Verified Reviewer

Bad company dto do business with | Bitdefender review

1.5
Details
I purchased Premium VPN from this company @$39.99 on January 12, 2020. Up to date, the service has not been provided. I reported and I have received a couple of email informing me that they are working on the problem. But they collect the money immediately.
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Review
#1762394 Review #1762394 is a subjective opinion of poster.
Service
Bitdefender Customer Care
Pros
  • At the begining good but now
Cons
  • Bad service
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Charged maximum for renewal without consent | Bitdefender review

1.0
Details
I purchased bitdefender 2019 for £19.99 but forgot to turn off auto renewal.Now they have charged me £39.99 for 2020 renewal without my consent. I have cancelled the subscription two days prior to renewal for poor service and high charges and requested a refund.Its been two weeks and no one seems bothered to reply.Please be aware, refunds policy seems to be far away. Camilo
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1 comment
Machele
#1812480

You actually gave consent when you didn't "turn off" he auto renewal. Your chance of actually receiving a refund are slim. Very slim.

Review
#1768124 Review #1768124 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Reason of review
Pricing issue
Loss
$40
Preferred solution
Full refund

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Verified Reviewer

Bit fendenders customer service is terrible | Bitdefender review

1.0
Details
i purchased 2020 software and paid for installing it. i had a chat with a operator who turned it over to another an operator named Ovidiu Lapuste His idea for taking care of the problem was to send me to bit central for how to load bit defender 2020. HE SHOULD BE FIRED
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Review
#1766385 Review #1766385 is a subjective opinion of poster.
Service
Bitdefender Customer Care
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
  • Non Existent Support

Avoid unless you are an expert | Bitdefender review from Douglas, Georgia

2.1
Details
Installs unwanted and unnecessary browser extenstions withOUT your permission. Blocks many legitimate web pages unless you turn off half the 'security' features. Constantly annoys you about buying other features. And don't even think about giving them a credit card #, or you will get charged MAX renewal price (even if you've turned OFF auto-renewal!), and good luck getting any help from customer service (which is in ROMANIA) to help. AVOID. Stick with another competitor from a less sneaky manufacturer, in a country that speaks your native language.
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Review
#1765948 Review #1765948 is a subjective opinion of poster.
Product
Bitdefender Antivirus
1.5
Details
3/4 of the applications/utilities don't run when clicked on or a message indicates that there is a problem or the features are unavailable. When the fix tab is clicked nothing happens. There is no customer service as this tab is a dummy link also and nothing opens up...
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Review
#1739234 Review #1739234 is a subjective opinion of poster.
Cons
  • Dishonest practice
  • Keep trying to direct debit when subscription paid in full
  • No customer service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Unauthorised Bank Debits
  • Ghost Support Service

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Verified Reviewer

Don't buy | Bitdefender review

1.0
Details
Bought a 1-year subscription and after an update it said I was on a trail version. Got zero help from customer service, it is all automated.
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Review
#1737556 Review #1737556 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Cons
  • Ads are missleading
  • I need to get a refund

Don't buy bitdefender

1.2
Details
paid for anti-virus - can't install it from blank screens - no customer support. ready to call the credit card company and cancel payment.
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Review
#1734669 Review #1734669 is a subjective opinion of poster.
Product
Bitdefender Antivirus

Automatic deduction of funds | Bitdefender review

1.7
Details
I do not turn on automatic deduction of payments, and for two years I have complained and canceled. Again, they deducted my funds. I called Avangate and Bitdefender and they stated our funds would be returned. We still haven't received our funds, even though that the Bitdefender rep. apologized and said they would expedite the return of my funds. Instead another person emailed me and told me that the automatic payment was turned on. I did not do this. Instead of returning my funds as they promised, they sent me an email to return part of it and give me a deal. Screenshot any payment process and NEVER turn on automatic payment with this company. Have proof that you did not turn it on. While the product is fine, the company is terrible!
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Review
#1689760 Review #1689760 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

They got my money and all I got was put on hold | Bitdefender review from Oklahoma City, Oklahoma

1.0
Details
I ordered their software, paid extra to have their techs load it onto my laptop... and all I got was told to hold on and a "sr. tech" would be right with me, that was almost two hrs ago! Looks like they've ripped off another customer.
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1 comment
Anonymous
#1791961

bought 1 year subscription to bitdefender,after update it showed i was on a trail version . got no help from customer service.

Review
#1636527 Review #1636527 is a subjective opinion of poster.
Product
Bitdefender Antivirus

Update by user Sep 25, 2019

After asking the tech for a refund, they let me know they would issue me a refund. I have already recieved my refund without any hassle. So I consider this resolved, and appreciate their resolution.

Original review posted by user Aug 26, 2019

I paid for help to have a technician install my bitdefender. I was told...
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Resolved
Review
#1635477 Review #1635477 is a subjective opinion of poster.
Service
Bitdefender Customer Care
Cons
  • Customer service
  • Non existent customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Waste of money
  • Horrible Support

Contact Bitdefender Customer Service

Website:
Mailing Address:
Wst Gate Park, H2 building Str. Preciziei 24
Bucuresti, Bucharest 062203
Romania
Phone:
+4 021 264 1794
All Bitdefender Contacts

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Latest Question

Bitdefender Questions
2.3
Details
I needed help renewing Bitdefender Gravity Zone to work. So I called on the phone. After holding for over 15 minutes a pleasant lady came on and I explained what the problem was and asked how to renew it. With the new license we had just bought. Normally it should be...
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Review
#1607879 Review #1607879 is a subjective opinion of poster.
Pros
  • Was happy till now
Cons
  • Unresponsive customer service
Reason of review
Poor customer service