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When i dealt with Bitdefender support regarding my order issue in Aug 2015, it was a pleasant experience. Unfortunately, in Jan 2017 my experience made sure that this is the last time i bought anything from them.

They are manipulative cheats. When I bought Total Security and completed payment, it took me to a page which had a button saying download and install. Turned out it was a manipulation to sell another product. Since they had my card information already, all i got was the order confirmation notification rather than asked to confirm purchase.

I raised request to cancel that within few minutes. Even after 16 days, no action or response. Intentions are clear.

Shame on these guys. Just Pathetic.

Product or Service Mentioned: Bitdefender Total Security Antivirus.

Reason of review: Poor customer service.

Monetary Loss: $2300.

I didn't like: Non-existent customer service.

Company wrote 0 public responses to the review from Jan 28, 2017.
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