When i dealt with Bitdefender support regarding my order issue in Aug 2015, it was a pleasant experience. Unfortunately, in Jan 2017 my experience made sure that this is the last time i bought anything from them.
They are manipulative cheats. When I bought Total Security and completed payment, it took me to a page which had a button saying download and install. Turned out it was a manipulation to sell another product. Since they had my card information already, all i got was the order confirmation notification rather than asked to confirm purchase.
I raised request to cancel that within few minutes. Even after 16 days, no action or response. Intentions are clear.
Shame on these guys. Just Pathetic.
Product or Service Mentioned: Bitdefender Total Security Antivirus.
Reason of review: Poor customer service.
Monetary Loss: $2300.
I didn't like: Non-existent customer service.