Resolved
David N Ozo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I closed account a year ago and you have billed me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 21, 2023

Company fixed the issue and I have been provided with apology. They apologized and refunded money

Original review Oct 14, 2023
Last year I closed my account because the VPN was totally unreliable, I spent more time resetting it than having it work. My account has been deleted but I have now been billed via PayPal for another year. Please delete all accounts relating to krimson.norris@***.com.
View full review
Loss:
$50
Cons:
  • It is unreliable

Preferred solution: Full refund

User's recommendation: Don’t do it

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Montreal, Quebec

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bitdefender - Refund
I am sorryy to say Bit Defender is very confusing...it seems to confuse between the 2 anti virus program already installed...I would like a refund
View full review

User's recommendation: the anti virus program can be confusing

Anonymous
map-marker Charlotte, North Carolina

I paid for the new bitdefender and it does not work on my ios devices.

I have tried numerous times to get help but the technicians obviously can't help me. They offer no solutions and continue to ignore my request.

I have used Bitdefender for years but this new 2024 is not user friendly and after this unsupported effort, I'm totally disgusted with and very disappointed with the support. I can not believe that Bitdefender has lowered it's support to this level and has no alternative or even offer me just one solution to the problem.

I can't believe support has lowered their standards to this degree. I would like for the director to see this message because I'm sure he will help me.

Linda Weaver

View full review
Marlon P Oqn

Unauthorized renewal

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They renewed my antivirus without my permission,bit finder should send me a notification about the renewal
View full review
Loss:
$100
Pros:
  • Its a good antivirus
Cons:
  • No noticed of renewal

Preferred solution: Full refund

User's recommendation: No recommendation

Chad L Zca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Turn External Media Scans OFF

Hello, Is there a way to turn off auto-scanning of external media such as flash drives? I really do not like this feature. Thank you.
View full review

Preferred solution: N/A

Anonymous
map-marker Trail, British Columbia

Confusion in billing

I received an email from BD telling me that my product subscription was expiring soon and I should renew now. I followed the instructions and purchased a new subscription and today I received the following message.

Hello,

We've noticed that you recently purchased and activated a new Bitdefender product.

However, the automatic renewal option is still enabled on your old Bitdefender Antivirus Plus product, up for renewal on December 22, 2023.

To avoid charging your account twice, we will cancel the option on your old product on December 3, 2023 .

This will not affect the functionality or validity of your current subscription.

If you would like to keep the automatic renewal option on your old product enabled, however, please click HERE. We will not disable the option if you choose to keep it.

Keep doing what you love, we'll take care of the rest.

Bitdefender Team

Also, I had previously logged in to my account and found the autorenewal function was disabled which is what I wanted.

View full review
1 comment
Guest

Hello Team whatsApp I have not done any thing wrog and i'm sure I have followed your rules of conduct and you have suspended my account for not any valid reason please back my account as soon as possible My Number +917389****31 Thank you so much

Amy F Eud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It probably works fine, but get ready for annoying popups

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Oct 01, 2023

I mean, the software probably works, but someone up the chain seems to not like their customers.

After paying for and installing this software, it keeps popping up warning after warning for every little thing - trying to prompt the user to use their private VPN service (limit 200 MB/day unless you... pay extra) when I already have a VPN service.

Or trying to secure banking transactions on sites that have absolutely *nothing* to do with banking.

When they send out a consumer survey, it's screen after screen of unskippable questions, mostly about things I don't use, but am required to give an opinion on. And their online customer support makes it hard to register a bug (which I think is bad for a security suite).

So I'm posting here.

While it comes with auto-renew, it's not *that* hard to turn it off. Fortunately.

View full review
Pros:
  • Probably stops viruses
Cons:
  • Tries to upsell customers
  • Repeatedly flags non banking sites as banking sites
  • Annoying popups

Preferred solution: For Bitdefender to smarten up and stop bothering or trying to upsell its paying customers.

User's recommendation: Purchase a different antivirus software.

Robert C Ehk

Annoyed with auto renewal

You autorenewed when this was specifically not selected, then make it as difficult as possible to cancelSteer clear
View full review
Pros:
  • Unwanted auto-renewal is a pain

Preferred solution: Full refund

User's recommendation: Steer clear

Anonymous
map-marker Vancouver, British Columbia

The worst customer service ever experienced. A total JOKE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bitdefender - The worst customer service ever experienced. A total JOKE
I have reported a serious issue of Bitdefender 400% battery drainage on my Samsung Android. The only service I have received is repeatedly emailing back with the same AI generated script without even any signs of someone even looked at the content of my email. TERRIBLE!
View full review

User's recommendation: Just don't buy it at least for any Android mobile.

Lewis R Eij

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Isenburg, Rheinland-Pfalz

Inability to reach Bitdefender "Customer Care" within a reasonable number of attempts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Inability to reach Bitdefender Customer Care within a reasonable number of attempts
Updated by user Mar 18, 2023

I've submitted my complaint to the company and they've opened a ticket (automated response) and said they would contact me.

Original review Mar 18, 2023
I first called Bitdefender's badly misnamed "customer care" number in the mid-afternoon. Naturally, "All our technicians are in other calls.

Please hold the line in order to keep your call priority.". So I held the line. Then, after five minutes, "All our agents are still engaged in other calls. If you want to leave us a message and be called back in sixty to ninety minutes, please press "1" Otherwise, please continue holding the line.".

This seemed to conflict with the first advice to hold the line in order to keep...call priority" Nevertheless, being in a trusting mood, I left a voicemail and hoped. Six hours later, I still had not received the promised callback.
Feeling myself not to be an idiot who could not learn from experience, I called again, chose not to exercise the callback option that had proved so fruitless, and waited. Again, I was informed that "all our agents are engaged with other calls". After about 15 minutes the annoying repetitious music stopped.

Then it went mercifully silent. After 28 minutes my call was dropped and I heard a busy signal.
Apparently, I *am* an idiot who cannot learn from experience. I called again, with *exactly* the same results. Bad music for 15 minutes, silence, then dropped call and a busy signal after 28 minutes.
So, like the idiot I apparently am, I called back a *third* time.

(That's not counting the first call, when I made the mistake of choosing the callback option.) Want to guess what the results were *this* time?
I won't leave you in suspense. After 15 minutes the annoyingly repetitious music stopped playing. Then after a total of 27 minutes and 50 seconds, clicks, I was disconnected, and got to hear the busy signal.
I called a few more times, with identical results. The fact that the very same thing on the very same schedule kept happening suggested to me that there is a serious flaw in the "customer care" center's call-handling software.

I cannot believe that I am the first person to have encountered this, which seems less like a bug than a feature. It made me wonder whether there was in fact a staffed call center, and not just a "Potemkin village" charade.
And of course, nobody at Bitdefender had yet addressed the very irritating problem that first impelled me to call customer service.
Earlier today Bitdefender Total Security put my cell phone into a coma. The phone stopped responding, and a popup window informed me that "Bitdefender has stopped responding" and gave me three options, to wait, to close the program, and a third which I do not recall.
It didn't matter what I did. Whichever option I tried, nothing happened.

The phone had gone totally unresponsive. It was also almost too hot to hold.
I figured, okay, I'll just turn the phone off. That didn't work, either. I held the power button for twenty seconds, repeatedly.

Nothing happened.
Eventually, the battery ran down, after only a couple of hours (it had started with a full charge). This suggested to me that something was drawing unusually high current, causing the overheating. When the battery reachedt zero, the phone shut off, and I was able to charge and restart it to normal operation.
Naturally, I found this unsettling experience rather disturbing, which is what led me to call the "customer care" number. Repeatedly.
After about ten calls, an agent answered, much to my surprise.

I detailed for him what had happened.

Also to my surprise, he did not respond. The line was still open, but he said not a word from the time I began my story.
Several additional unsuccessful calls later, I reached an agent who was willing to discuss my issue, and made some useful suggestions.
As you may imagine, I was rather displeased by this experience, which left me feeling that Bitdefender was unreliable and wondering whether the company could be counted on to provide support for their product.
View full review
Anonymous
map-marker Fort Mcmurray, Alberta

No custo.er service. No code is sent when needed

Lack of Customer service! No codes sent. Lack of Customer service! No codes sent. Lack of Customer se
View full review

User's recommendation: Have Customer service and support

Darla Gnf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Warren, Ohio

Glitchy, NO customer service

Constant problems with apps and websites not working because of this program, and NO customer service. They send you lengthy, complicated articles, expecting you to do their job. They got greedy and lazy. I do not recommend.
View full review
1 comment
Guest

Can't get an email address for support. Their website for support is a constant circular maze with no results.

Don't even try to get an update on an open ticket. Never happen!!!

Christine E Oem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bozeat, Northamptonshire

Unorthorised payment taken

I have had £29.99 taken from my Paypal account for renewal of my account by Verifone Payments BV. I have never had an account with bitdefender, only using the free service. This is also linked to an email which is not mine namely chris.escritt12@***.comescuk.
View full review
Richard W Uez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Two accounts causing billing issues

Please merge my riwawi@***.com with my account at riwawi@***.com You would not let me add our mobile device to my existing account and now I get double billed on the mobile devices, and you show Kay's mobile device on both accounts, plus I should have IOS protection throun at least August this year. I need this straightened out before my next renewal in 40 days.. Thank you for any help. Richard Williams
View full review
Pros:
  • Great product
Cons:
  • No support

Preferred solution: Two email accounts need merged so I do not get double billed

Anonymous
map-marker Belfast, Belfast

Laptop at risk

a device Laptop - RGJ3J KMR is shown as at risk. the location is shown as millenium garden high st burton latimer kettering nn15 5lb uk i have no knowledge of this address and it is not mine please advise thanks David Freeth
View full review

User's recommendation: Just delete unknown device