Firstly, I purchased my 2015 Bitedefender Anti-virus online.I was then, recently offered an "early-bird" special , as a valued customer.
I was led to believe that my new purchase of the 2016 Bitedefender would replace my 2015 purchase. And then an attempt was made on my credit card to "double-dip", for my 2015 anti-virus anyway. I called customer support and they apologized for the incident, or what I call, the attempted "theft", of my money. I was then promised by the woman at customer service, that the 2015 Bitedefender subscription payment would NOT go through, as I cancelled my 2015 subscription.
Having put my trust into what the woman had told me at customer service, I then, loaded my pre-paid card up to pay for my car insurance payment.
The Bitefender lying thieves then went ahead and stole my money anyway, causing my car insurance payment to not go through.Bitedefender should maybe design an anti-theft software and market it on themselves.....plain and simple ...LIARS AND THIEVES !!
More Review Details
|Value for money|
|Style and Design|
|Exchange, Refund and Cancellation Policy|
|Privacy and Data Security|
|Diversity of Products or Services|
|Product or Service Quality|
What I liked
- Good product
What I disliked
- Customer service
- Dirty billing prcatices
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Bitdefender Security
- Review category
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