Product: Bitdefender Technical Support Clear all filters (0 of 18 reviews match)
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95 to install your Bitdefender that you just bought. The installation is slow but simple for anyone with a normal brain. Then when you get it, it might be wrong, like when they thought my laptop was a Mac PC. When you try to get customer support to chat with you, it...
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1.0
Product
Bitdefender Technical Support
#1223108
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What happens (more times than once) is you send in a request, and 2 days later they respond with a canned tech troubleshoot.Obviously I have already done those things, including a clean update. so I respond that NO, I have done ALL of that, please try again. Two days...
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3.3
Product
Bitdefender Technical Support
I liked
  • How it scans and protects my computer
I didn't like
  • Customer service
#1186829
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Bitdefender - Bitdefdener Total 2017
Bitdefender - Bitdefdener Total 2017
Bitdefender - Bitdefdener Total 2017
Bitdefender - Bitdefdener Total 2017
Bitdefender - Bitdefdener Total 2017
Bitdefender - Bitdefdener Total 2017
Bitdefender - Bitdefdener Total 2017
Bitdefender Total 2017 is my 2nd year of using the software. I cannot install the latest year I bought so I go through the emailing process where they wait a week and never answer your email then close out the question. I got tired of waiting and called their so called...
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Anonymous
user83515980

Bitdefender has been great since I wrote this all questions and refunds account settings have been set and cleared up ! I would recomend Bit Defender to anyone , just read and...

user83515980
user83515980

RESOLVED

3.9
Product
Bitdefender Technical Support
I liked
  • Need i describe
#1160663
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We have the commercial on Premise setup and its a night mare if you want help.We constantly get normal files that have been unchanged for a decade get denied by the scan engine. Its a mystery and we have to disable every safe guard to get access to a known safe file....
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1.0
Product
Bitdefender Technical Support
#1147440
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I have called in for tech support numerous times only because this software is overly complicated with very little literature on setup.Tech support are able to help out depending on how complicated the issue is. ( I have has a tech tell me he was new and did have the...
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Product
Bitdefender Technical Support
#1094861
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The support staff at Bitdefender are lazy illiterate idiots. After numerous emails which they clearly either do not or cannot read i have given up and installed Avast instead. I was initially motivated to install Bitdefender by tech mag reviews! just goes to prove the...
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2.8
Product
Bitdefender Technical Support
I didn't like
  • Bitdefender
#1088951
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Bitdefender may make a good product but there on-premise Gravity Zone support sucks! I have been without working AV for months and it's *** near impossible to get support and when you finally do, you are looking at response times not in hours or days but weeks and only...
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mblodgett11
mblodgett11

After installing Bitdefender on my 64bit Windows 8.1 laptop, my 32bit Internet Explorer 11 keeps freezing up! Sometimes after 1 minute, 3 minutes, etc...totally random. I now ...

Anonymous
James

Totally agree with you. Their support sucks! And some tech are not even knowledgeable.

1.0
Product
Bitdefender Technical Support
I didn't like
  • Unresponsive customer service
#1079451
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So dissapointed in what i considered to be a good product but it has been let down by a total lack of Technical support (except for various letters from the so called Technical Support ) to say that i was important to them and they would get back to me and gave me a...
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2.0
Product
Bitdefender Technical Support
I liked
  • Product and interface
I didn't like
  • Absolutly zilch help to get my problem sorted after 6 days
#1071725
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This is not the first non-support dismissive outcome I have had with Bitdefender. Their organisations "customer culture" has to be one of the worst as a IT Support company that I have experienced. In the case of another client some 6 months ago, the support was so...
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3.4
Product
Bitdefender Technical Support
I didn't like
  • No customer service
#1069736
Reply to reviews

Would not accept registration key and customer services solution was to try and get me to buy a more expensive version.They did not even try to help fix the problem. Ended up sending stock replies saying we value your feedback and endeavour to take account of your...
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Product
Bitdefender Technical Support
#1058790
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