Product: Bitdefender Technical Support Clear all filters (14 of 14 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I have called in for tech support numerous times only because this software is overly complicated with very little literature on setup.Tech support are able to help out depending on how complicated the issue is. ( I have has a tech tell me he was new and did have the...
Read more
Product
Bitdefender Technical Support
#1094861
Reply to reviews
The support staff at Bitdefender are lazy illiterate idiots. After numerous emails which they clearly either do not or cannot read i have given up and installed Avast instead. I was initially motivated to install Bitdefender by tech mag reviews! just goes to prove the...
Read more
2.8
Product
Bitdefender Technical Support
I didn't like
  • Bitdefender
#1088951
Reply to reviews
Bitdefender may make a good product but there on-premise Gravity Zone support sucks! I have been without working AV for months and it's *** near impossible to get support and when you finally do, you are looking at response times not in hours or days but weeks and only...
Read more
sandgrubber
sandgrubber

I suspect they have only AI customer support... And not good quality AI.

Anonymous
dasd

BD sucks

1.0
Product
Bitdefender Technical Support
I didn't like
  • Unresponsive customer service
#1079451
Reply to reviews
So dissapointed in what i considered to be a good product but it has been let down by a total lack of Technical support (except for various letters from the so called Technical Support ) to say that i was important to them and they would get back to me and gave me a...
Read more
2.0
Product
Bitdefender Technical Support
I liked
  • Product and interface
I didn't like
  • Absolutly zilch help to get my problem sorted after 6 days
#1071725
Reply to reviews
This is not the first non-support dismissive outcome I have had with Bitdefender. Their organisations "customer culture" has to be one of the worst as a IT Support company that I have experienced. In the case of another client some 6 months ago, the support was so...
Read more
3.4
Product
Bitdefender Technical Support
I didn't like
  • No customer service
#1069736
Reply to reviews
Would not accept registration key and customer services solution was to try and get me to buy a more expensive version.They did not even try to help fix the problem. Ended up sending stock replies saying we value your feedback and endeavour to take account of your...
Read more
Product
Bitdefender Technical Support
#1058790
Reply to reviews
I paid BD for full service.It didn`t let me create password, so used FB as the given alternative. All was fine till I installed on 2nd computer (I believe I can install it on up to five) , now both are showing trial period only. I contacted them through support about a...
Read more
Anonymous
Anonymous

I am having exactly the same problem as I type.Purchased Bitdefender Total Security 2017, received the download and installed. Thought all was ok until I looked into my subscr...

Product
Bitdefender Technical Support
#1041285
Reply to reviews
The anti-virus product itself is pretty good.However, their billing, licensing and support services are the worst I have ever dealt with!! I had 2 license keys both of which I paid for separately. I cancelled one license key as I no longer needed two license keys. The...
Read more
Anonymous
Rick

I look for bitdefender to try and merge with another company or be bought, because their product has become so buggy and inconsistent over the years that they have lost many p...

Product
Bitdefender Technical Support
#1018674
Reply to reviews
Now Bitdefender tells me it expires in 4 days. Does not recognize code when I try to contact via E-mail support. Tried live chat - besides saying How Can I Help you - support agent never responded to nicely worded and short statement of problem with activation code....
Read more
Anonymous
Anonymous

Same thing happened to me today.

3.2
Product
Bitdefender Technical Support
I liked
  • Safepay
I didn't like
  • Customer service
#981462
Reply to reviews
Consistently Bitdefender support is appalling. I recently trialled their latest product and you would imagine that they would be trying to keep clients and attract new ones, but no, they are so arrogant thinking they have the best detection that they think anyone...
Read more
Frozenoutbuyer
Frozenoutbuyer

Agree. My issues not resolved and uninstalling the product. Ome computer needs a complter clean reinstall of windows. Cannot understand how it was given such good ratings. ...

2.0
Product
Bitdefender Technical Support
I liked
  • High detection rates
I didn't like
  • Poor support
#958365
Reply to reviews