Product: Bitdefender Customer Care Clear all filters (0 of 16 reviews match)
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I received an error message that Bitdefender had stopped working. I followed it's instructions to turn it back on THREE times without luck. I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first...
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sharviel
sharviel

Update: No response from Bitdefender yet.

Anonymous
RKS

I login to bitdefender Central and a chat box opens up. I talk with a customer service ..and he/she talks we through the problem. What is your PROBLEM??!! I have had good cust...

1.5
Product
Bitdefender Customer Care
I didn't like
  • Product
  • Customer service
  • Dishonest practices
#1184017
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Auto subscription renewal has caused me grief and frustration.Auto Subscription charged my account $89.95...Ok, sure that would have been fine except for the fact that Bit-defender is selling the same exact package for $36. I called customer service and was told it...
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2.9
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Bitdefender Customer Care
#1171669
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Bitdefender Customer Care Review

WORST CUSTOMER SERVICE! SHOP ELSEWHERE! I cancelled my purchase after trying to download the software and no tech help available. I've sent THREE requests for a refund and get the same response, it's under review! Now working through PayPal for my money!
Product
Bitdefender Customer Care
#1003804
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Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of talking about customer care were very poor. It seems that they are not interested in company sale or having their egos problem. I contact him only to...
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4.6
Product
Bitdefender Customer Care
I didn't like
  • No customre service or tech advice
  • Customer service
#994244
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I then sent numerous email submissions, and no one at bit defender has addressed the overcharge, or offered a refund. I was left to seek a refund directly from my credit card company. To this day, after several emails to bitdefender. So buyer beware, this is a shell...
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h.kitchener
h.kitchener

This situation happens all the time. Companies sell products at the regular price but also have sales/mark downs of the very same products often. Thus, you have the choice of ...

1.9
Product
Bitdefender Customer Care
I liked
  • Easy purchase
I didn't like
  • No rush to give refunds
  • Shell game customer support
  • Dirty billing prcatices
#992555
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First they slyly store my credit card details; then some fine print somewhere sets up an "auto renew" fraud and these crooks exploit this by transacting an unauthorized debit to my credit card.Their dubious intention becomes quite clear when their Customer Support &...
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2.2
Product
Bitdefender Customer Care
#991772
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Bitdefender re subscription, Iwant you to know how displeased I am with not being able to find my activation code. If an account is paid And yes you have their email , why not just send the activation code to the email ? How about your support personnel ? They can...
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Product
Bitdefender Customer Care
#978782
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Dec 20 2016 Hi, We been using Bitdefender on XP, paid program. works so and so, support is very slow 2-3 days, some times a week no comments, but we manage. We move to Windows 10 it's not working, keep warnings, terrible. But..after 12 month they charge your credit...
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Product
Bitdefender Customer Care
#977237
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Bitdefender uses a third-party company (Avangate) that collects payments for yearly activation of products on Bitdefender behalf. Unfortunately, a year before its third-party was told to uncheck the automatic renewal so I would make manual payments. This company in...
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Anonymous
Vanessa

I have lost respect for Bitdefender because htey are so greedy. They charged me without my permission and they were a nightmare to deal with when I called customer service.

1.5
Product
Bitdefender Customer Care
#955828
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I don't understand all the favorable reviews about bitdefender. I can't remember a single time in which I really received support from them. I had to reformat couple times my PC and a laptop after they were infected with rootkit malware that total security didn't nor...
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Anonymous
Anonymous

I had a similar incident with Bitdefender (full version) where my computer was hacked and it didn't even notify me. I had to keep resetting my laptop and reinstalling to no a...

Product
Bitdefender Customer Care
#931903
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