Product: Bitdefender Customer Care Clear all filters (14 of 14 reviews match)
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Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of talking about customer care were very poor. It seems that they are not interested in company sale or having their egos problem. I contact him only to...
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4.6
Product
Bitdefender Customer Care
I didn't like
  • No customre service or tech advice
  • Customer service
#994244
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I then sent numerous email submissions, and no one at bit defender has addressed the overcharge, or offered a refund. I was left to seek a refund directly from my credit card company. To this day, after several emails to bitdefender. So buyer beware, this is a shell...
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h.kitchener
h.kitchener

This situation happens all the time. Companies sell products at the regular price but also have sales/mark downs of the very same products often. Thus, you have the choice of ...

1.9
Product
Bitdefender Customer Care
I liked
  • Easy purchase
I didn't like
  • No rush to give refunds
  • No customre service or tech advice
  • Shell game customer support
#992555
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First they slyly store my credit card details; then some fine print somewhere sets up an "auto renew" fraud and these crooks exploit this by transacting an unauthorized debit to my credit card.Their dubious intention becomes quite clear when their Customer Support &...
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2.2
Product
Bitdefender Customer Care
#991772
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Bitdefender Customer Care Review

#1003804
WORST CUSTOMER SERVICE! SHOP ELSEWHERE! I cancelled my purchase after trying to download the software and no tech help available. I've sent THREE requests for a refund and get the same response, it's under review! Now working through PayPal for my money!
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Bitdefender re subscription, Iwant you to know how displeased I am with not being able to find my activation code. If an account is paid And yes you have their email , why not just send the activation code to the email ? How about your support personnel ? They can...
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Product
Bitdefender Customer Care
#978782
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Dec 20 2016 Hi, We been using Bitdefender on XP, paid program. works so and so, support is very slow 2-3 days, some times a week no comments, but we manage. We move to Windows 10 it's not working, keep warnings, terrible. But..after 12 month they charge your credit...
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Product
Bitdefender Customer Care
#977237
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Bitdefender uses a third-party company (Avangate) that collects payments for yearly activation of products on Bitdefender behalf. Unfortunately, a year before its third-party was told to uncheck the automatic renewal so I would make manual payments. This company in...
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Anonymous
Vanessa

I have lost respect for Bitdefender because htey are so greedy. They charged me without my permission and they were a nightmare to deal with when I called customer service.

1.5
Product
Bitdefender Customer Care
#955828
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I don't understand all the favorable reviews about bitdefender. I can't remember a single time in which I really received support from them. I had to reformat couple times my PC and a laptop after they were infected with rootkit malware that total security didn't nor...
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Anonymous
Anonymous

I had a similar incident with Bitdefender (full version) where my computer was hacked and it didn't even notify me. I had to keep resetting my laptop and reinstalling to no a...

Product
Bitdefender Customer Care
#931903
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i am just like the other customers,that aRE NOT HAPPY,bitedefender decided to take a extra payment for the same product,with in 2 weeks apart,i never asked for auto suscription or wanted,now they are giving me the biggest runaround and drama just to recieve something...
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Prahran, Victoria County
Product
Bitdefender Customer Care
#913228
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I have made repeated attempts to get the promised refund if not satisfied with Bitdefender. I have gotten nothing but delays and unfulfilled promises. It is now 3 weeks since my first refund request and I still do not have my money back. Some may like the product. ...
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Anonymous
Anonymous

Did you finally get your refund?I made my initial request 6 days ago. 2 days after my original request, I was offered an alternative instead. 4 days after that offer, I am sti...

Product
Bitdefender Customer Care
#893444
Reply to reviews
For customer service and refund it is a complete joke.Due to no longer having a pc they continued to making reduced offers and I continued to state the fact I don't have a pc to require the service.Been over a week and no refund.Cant speak to supervisor convienantly...
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1.9
Product
Bitdefender Customer Care
#890547
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