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Verified Reviewer

Charged maximum for renewal without consent | Bitdefender

1.0
Details
I purchased bitdefender 2019 for £19.99 but forgot to turn off auto renewal.Now they have charged me £39.99 for 2020 renewal without my consent. I have cancelled the subscription two days prior to renewal for poor service and high charges and requested a refund.Its been two weeks and no one seems bothered to reply.Please be aware, refunds policy seems to be far away. Camilo
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1 comment
Machele
#1812480

You actually gave consent when you didn't "turn off" he auto renewal. Your chance of actually receiving a refund are slim. Very slim.

Review
#1768124 Review #1768124 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Reason of review
Pricing issue
Loss
$40
Preferred solution
Full refund

Avoid unless you are an expert | Bitdefender in Douglas, Georgia

2.1
Details
Installs unwanted and unnecessary browser extenstions withOUT your permission. Blocks many legitimate web pages unless you turn off half the 'security' features. Constantly annoys you about buying other features. And don't even think about giving them a credit card #, or you will get charged MAX renewal price (even if you've turned OFF auto-renewal!), and good luck getting any help from customer service (which is in ROMANIA) to help. AVOID. Stick with another competitor from a less sneaky manufacturer, in a country that speaks your native language.
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Review
#1765948 Review #1765948 is a subjective opinion of poster.
Product
Bitdefender Antivirus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't buy | Bitdefender

1.0
Details
Bought a 1-year subscription and after an update it said I was on a trail version. Got zero help from customer service, it is all automated.
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Review
#1737556 Review #1737556 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Cons
  • Ads are missleading
  • I need to get a refund

Don't buy bitdefender

1.2
Details
paid for anti-virus - can't install it from blank screens - no customer support. ready to call the credit card company and cancel payment.
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Review
#1734669 Review #1734669 is a subjective opinion of poster.
Product
Bitdefender Antivirus

Automatic deduction of funds | Bitdefender

1.7
Details
I do not turn on automatic deduction of payments, and for two years I have complained and canceled. Again, they deducted my funds. I called Avangate and Bitdefender and they stated our funds would be returned. We still haven't received our funds, even though that the Bitdefender rep. apologized and said they would expedite the return of my funds. Instead another person emailed me and told me that the automatic payment was turned on. I did not do this. Instead of returning my funds as they promised, they sent me an email to return part of it and give me a deal. Screenshot any payment process and NEVER turn on automatic payment with this company. Have proof that you did not turn it on. While the product is fine, the company is terrible!
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Review
#1689760 Review #1689760 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

They got my money and all I got was put on hold | Bitdefender in Oklahoma City, Oklahoma

1.0
Details
I ordered their software, paid extra to have their techs load it onto my laptop... and all I got was told to hold on and a "sr. tech" would be right with me, that was almost two hrs ago! Looks like they've ripped off another customer.
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1 comment
Anonymous
#1791961

bought 1 year subscription to bitdefender,after update it showed i was on a trail version . got no help from customer service.

Review
#1636527 Review #1636527 is a subjective opinion of poster.
Product
Bitdefender Antivirus
I bought and downloaded Bitdefender about a year and a half ago. I did not renew coverage because I was concerned about any virus software on my Mac. I tried to remove it, and found it could not be removed, even with their so-called uninstaller. I tried every tech site...
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Review
#1360695 Review #1360695 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Reason of review
Can not be removed from computer
Loss
$60
Preferred solution
Let the company propose a solution
2.3
Details
This company uses grimey tactics to steal money from their customers in hopes we will not catch them, and many probably don't. I manually renewed my subscription at a discounted rate of $29.99. Two days later they "auto renewed my account for $59.99. Why twice the...
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1 comment
Machele
#1560759

The first clue that a company is scamming you is, in fine print the "automatic renewal" blurb somewhere on their website. This is a very common way of scamming those who fail to actually read what they are signing up for and/or fail to notice the charge when it hits their credit or debit card account.

By the way, there is no need to pay for anti virus, etal. programs. There are many free ones out there.

Do some research----but don't use Google as a search engine. Time to use alternate ones like Duckduckgo or Ixquick.

Review
#1356143 Review #1356143 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Cons
  • Tactics to steal from customers
Reason of review
Pricing issue
Loss
$60
Preferred solution
Full refund
1.9
Details
Hi my name is Ken i had free version of Bitdefender on my computer for 30 day trial when time expired i decided to buy a year prescription i did online money transaction and was sent a new Bitdefender program it keep telling me after i executed the program on the...
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1 comment
Anonymous
#1491920

It's quite possible that you have been hacked as well. Exercise extreme caution !

Review
#1269709 Review #1269709 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Reason of review
Damaged or defective

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Now I decided to vet my computer in well-reputed PC store and guess what they found – a bunch of viruses that BitDefender did not scan. Guys – you suck – never again Bitdefender I support you and you give me back problems, you waste my time and you giving me extra...
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Review
#1253338 Review #1253338 is a subjective opinion of poster.
Product
Bitdefender Antivirus
Reason of review
program not working
Loss
$150