Alan N Isu

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Verified Reviewer
| map-marker Milton Keynes, England

Recent help

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Problem was solved but 2 days later my wen security was switched off again and also on my other phone. Now it seems that it is back onddontd
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Vlasta B

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Verified Reviewer

Unauthorized Charging

I cancelled my subscription in May. In October I received an email that on October 18 I'll be charged the renewal fee of $94.99. On October 14 I logged on to my Bitdefender account and found that the subscription is active. The same day I cancelled the subscription again and purchased Bitdefender total security from Amazon and activated it. On October 18, I was charged the above said fee and requested a full refund. I like the product, but I'm canceling my account. The case is with my credit card company for over 2 weeks and is being investigated. So far nothing happened.
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Loss:
$95
Pros:
  • Good product
Cons:
  • No customer service

Preferred solution: Full refund

Anonymous
map-marker Pontarddulais, City And County Of Swansea

Unclear policy on free edition

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I used to use free edition. It was withdrawn. I took up offer of discount membership for 1 year. Then free edition was relaunched. I complained and was given a 3 month extension on my subscription as a courtesy gesture. At end of 12 months I had auto email to say I was going to be charged. No mention of 3 month extension. Unable to get through to a real person to discuss. Disappointing!
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User's recommendation: Just stick to free version

Patricia D Ety

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Verified Buyer
|

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Verified Reviewer
| map-marker Lafayette, Tennessee

Technical support

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Bitdefender - Technical support
Had to uninstall app on phone then reinstall, now I'm in a 30 trail period. I paid my annual fee of $54.61 on July 5th. How to correct this?
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Loss:
$55
Pros:
  • Works well
Cons:
  • No customre service or tech advice
  • Customer service and ease of downlaoding product

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sacramento, California

I'm locked out of my account.

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Bitdefender auto-renewed my subscription when I believe I set it to not auto-renew. I went to login to my account and the website wouldn't accept my password so I reset my password. Then my new password would not give me access. Its been several days and only 1 email from them saying they are working on it. I can't even cancel my subscription now.now.now.now.
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User's recommendation: Avoid Bitdefender

Taiye A

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Verified Reviewer

HP Support Assistant

Ever since I installed Bitdefender, my HPSA has ceased displaying the usual dashboard that I'd been used to for years. During troubleshooting, I had to disable your antivirus for a while and reinstalled HPSA; it didn't seem to resolve the issue. Thanks.
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Preferred solution: Resolution to why my HPSA has gone awry ever since I installed Bitdefender. Please help :-)

Anonymous
map-marker Gatineau, Quebec

Auto-renewal activated without my consent

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Auto-renewal has been activated without my consent and this, over a period of several years. This year was enough... I cancel my subscription way before it expires, and Bitdefender still managed to bill my credit card. Extremely unhappy. Requested to be reimbursed and nothing yet after a period of over a week. Bitdefender is clearly not showing respect to customer by not taking remedial measures promptly. Bitdefender... never again!
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User's recommendation: An entreprise who does not respect the customer don't merit your trust (and your money).

Anonymous
map-marker Nashville, Tennessee

I can't rate this company because you don't have a zero!

I sent a detailed message about the problem and my reasons for asking for a refund. I was told that I would be refunded less than one-third of what I think I deserved. I haven't received anything so I asked to be unsubscribed.
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User's recommendation: Do not buy this product because in my opinion the company doesn't treat customers fairly.

Harold B Kki
map-marker Moncton, New Brunswick

My computer has a virus while being protecter with bitdefender

Took forever to boot. Bitdefender wont open. Neither will windows security. Or any of my apps. Windows repair had to work on c drive for over an hour
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Preferred solution: My computer repaired

Richard G Nhu

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Verified Reviewer

Bitdefender taking money from me and I do not have an account?

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My son turned his auto-renewal off in his account, last year I paid for him via PayPay, and Bitdefender took £69.99 out of my account, I also asked PayPal to stop the transaction and they declined, the best is, I do not have an account with Bitdefender? Why have they had the nerve to do this, it is not acceptable, and I am stressed due to this?
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Loss:
$70
Cons:
  • No customer support
  • Cancelling the program i payed for

Preferred solution: Full refund

orwin F

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Miami, Florida

Activation code not valid

Bitdefender - Activation code not valid
I hav purchased bitdefender mobile security android activation code from amazon. i received the code by email if i enter the code it is showing its invalid
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Preferred solution: Full refund

Anonymous
map-marker Milan, Lombardy

Very satisfied

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I had some initial problems as I do not know the English language, so to try to solve the problem (the codes of the purchased products did not arrive), but then Bitdefender Italia intervened with the solution .. Thanks !! I have installed the products and now I rely on them! Thank you!!
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User's recommendation: the bitdefender staff is very present and reliable

Kenneth K Bbv

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Verified Reviewer
| map-marker Charlotte, Michigan

Current Running Antivirus Programs

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I want to purchase and install BITDEFENDER TOTAL SECURITY on my desktop computer. However, I'm currently running Malwarebytes and McAfee programs. Do I need to remove/uninstall those programs from my computer before I install BITDEFENDER TOTAL SECURITY? Please explain.
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User's recommendation: to early to say.

Bryan B Ijm

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Verified Reviewer
| map-marker Kapuskasing, Ontario

Bitfinder always has me doing.

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Bitfinder always has me doing something when I am on my smartphone. How do I stop this? It is always the same things over and over. If it does not stop I want a refund!
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Cons:
  • Keeps telling me to do thins

Preferred solution: Let the company propose a solution

User's recommendation: Do not use if you can't fallow the orders

Joseph V Myc

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Verified Reviewer

2checkout product chaos

Unfortunate way to start a business relationship when you trying to pay for your product, and you end up buying more product for misleading web sites that after you pay for one product they want you to buy more with out a way to exit the page, so now I have someone who want to help active and set up software already running
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Loss:
$39
Pros:
  • Product and interface
  • Good product
  • Works behind the scene in background

Preferred solution: Price reduction